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Regardless of the service, we find that most UT sign in issues can be resolved by trying the following:
- Sign out of the website/service.
- Depending on the error, the sign out button might not be available to you, in which case use the general Azure sign out (note this will sign you out of all Microsoft services as well).
- Restart the browser (e.g. Chrome, Safari, Firefox)
- Sign back in.
- If sign in still isn't working, you may need to clear your browser cache.
- If given an option for a time range, be sure to select "all time" (or your browser's equivalent).
- Be sure to clear cookies during this process.
- Try changing your password.
Please refer to these above steps as you review the solutions for your specific problem below.
Banner Self-Service
Error:
This can often be solved by signing out and back in. Other times it might require clearing your cookies.
We've seen rare instances where Windows devices are holding on to an invalid authentication token if you had previously added your utahtech.edu account under "Add a work or school account".
Possible workarounds:
- Option 1: If you have a Microsoft Office application installed through the university (e.g. Word) opening one of these first should refresh your authentication token and allow you into Banner services.
- Option 2: When prompted to "Pick an account" during the sign in process, choose Use another account, instead of using your previously listed account.
- Use your same credentials as usual for the new sign in.
Banner Admin Pages
Error: Authentication Failed
Error:
Sometimes the Reload option works, but if you've come this far, you're likely stuck in a sign-on loop that is caused by invalid cookies. This can be resolved by clearing your cookies and signing in again.
If you are still having trouble with this error, your account may be locked, in which case, you should submit a ticket under Enterprise Systems - Banner so they can unlock it for you.
Degree Works
Error:
This seems to happen the first time you log into Degree Works through Microsoft Azure. Instead of logging out, as it suggests, simply go back to https://dgw.utahtech.edu/Dashboard/ and the problem should resolve itself. If it does not, try signing out and back in again.
Azure (all UT services)
Error:
If you use an incorrect login ID, you will see this error. You should sign in with your Digital [email protected] (example: [email protected]).
You may also see this error if you are trying to sign into your Utah Tech email, but you do not currently have an active Utah Tech email address (e.g. admitted students who have not yet registered for classes, alumni, former employees). For newly admitted students, this should resolve itself once you register for a class.
We do not maintain email accounts for alumni or former employees. If you feel this is in error, please submit a ticket or contact the IT Helpdesk at 435-879-4357.
