If you have a new device AND still have access to old one

 

1. Go to the Security Info page in your Microsoft account by following this link: https://mysignins.microsoft.com/security-info

 

2. Sign in using your Utah Tech email and password, then use your old device to pass the MFA requirement

 

3. Click "Add sign-in method" and from the drop-down menu select "Authenticator app"

 

4. Download the Microsoft Authenticator app on new device and follow instructions on the computer for registering the new device with the app.

Here is a link to an article with instructions for setting up the authenticator app if you experience trouble: 

https://help.utahtech.edu/staff/kb/articles/104-setting-up-microsoft-multi-factor-authentication

 

5. Change your default sign-in method to your new device

 

Note: It is highly recommended to have multiple authentication methods such as a phone number along with the authenticator app so if one becomes unavailable, you can still gain access to your account via the backup

 

Instructions for if you cannot use your old device for authentication

 

1. Go to the Security Info page in your Microsoft account by following this link: https://mysignins.microsoft.com/security-info

 

2. Sign in using your Utah Tech email and password, and when prompted to Approve sign in request, click "I can't use my Microsoft Authenticator app right now"

 

 

3. If you have another authentication method set up it will give you the option to select that, such as a phone number to call or receive a text with a code to enter in

 

 

(If there are no other alternate authentication methods set up with your account, you will need to contact the Utah Tech IT Helpdesk at 435-879-4357 or in person on the 2nd floor of the Holland Centennial Commons, and they can help you gain access)

 

4. After passing authentication, click "Add sign-in method" and from the drop-down menu select "Authenticator app"

 

 

4. Download the Microsoft Authenticator app on the new device and follow instructions on the computer for registering the new device with the app.

Here is a link to an article with instructions for setting up the authenticator app if you experience trouble: 

https://help.utahtech.edu/staff/kb/articles/104-setting-up-microsoft-multi-factor-authentication

 

5. Change your default sign-in method to your new device

 

Note: It is highly recommended to have multiple authentication methods such as a phone number along with the authenticator app so if one becomes unavailable, you can still gain access to your account via the backup