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How to Verify Your Identity for Help Desk Support at Utah Tech University
For certain IT support requests involving personal information (e.g., password resets, multi-factor authentication changes, international support), identity verification in person or via video call is required. Why In Person or Video Call Verification? For security reasons, identity verification cannot be conducted…
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How do I Change My MFA Method (with a new phone, etc)
If you are not a Utah Tech Employee Students and alumni can use our Password Reset Portal by following the directions below to reset Multi-factor Authentication MFA methods. If you are an employee, you will need to call the IT Help Desk at 435-879-4357 to reset your MFA methods (you can still use the Password Rese…
