How to Verify Your Identity for Help Desk Support at Utah Tech University
For certain IT support requests involving personal information (e.g., password resets, multi-factor authentication changes, international support), identity verification in person or via video call is required. Why In Person or Video Call Verification? For security reasons, identity verification cannot be conducted…
How do I Change My MFA Method (with a new phone, etc)
If you are not a Utah Tech Employee Students and alumni can use our Password Reset Portal by following the directions below to reset Multi-factor Authentication MFA methods. If you are an employee, you will need to call the IT Help Desk at 435-879-4357 to reset your MFA methods (you can still use the Password Rese…
